Your Aftermarket Race Begins At The Sale
Exploit the digital advantage in automotive aftersales to grow revenue, optimize costs, and delight customers with Spryker’s digital commerce solutions.Within the next two decades, digital services could generate as much as US$ 3.5 trillion in additional revenue for the automotive industry globally. – According to research from 2023
Automotive aftermarket products and services represent billions of unlocked revenue and cost savings for automotive companies.
Looking to tap into potential revenue streams, many OEMs, component manufacturers, and dealers have created siloed go-to-market channels without E2E customer experiences. In addition, a lack of digitalization has led to missing automation and process inefficiencies, all of which has resulted in a growing cost-to-service and poor customer experience over time.
To access these growth areas, automotive companies can improve break-fix support, expand service offerings, and orchestrate a connected aftersales ecosystem.
For this, many automotive and manufacturing customers such as Jungheinrich, Siemens, and ZF trust Spryker as the customer-centric single source of truth to connect internal and external touch points along the customer journey into a holistic experience.
As the leading consultancy company in automotive and manufacturing, MHP is partnering with Spryker to accelerate your digital journey and access all of this hidden potential.
Book A Meeting With Our Experts For Information Tailored To Your Needs
Book Your Meeting> 10% Growth
10–20% Growth
Up to 50% Growth
- Gain process efficiencies from digitization and automation.
- Increase field force productivity and optimize supply chain costs.
20%–40% Cost reduction
Customer-Centric Self-Service Portal And Guided Selling
Consolidate all Aftersales process information and services into a real-time, digital self-service portal. Support the full customer lifecycle by providing a one-stop shop with complete visibility into all elements of the business relationship including additional commerce capabilities such as a Digital Garage, associating parts and accessories to customer's vehicles/equipment, dynamic pricing, digital showroom, visual commerce or complex configurations.
> 10% Growth
Bundled Offerings And IoT-based Subscriptions
Use connected, data-driven solutions to ensure timely and automated replenishment of consumables. Prevent empty warehouses and machine failures with Intelligent IoT Solutions and predictive or AI-based algorithms.
Add uptime-based service offerings as product bundle to increase customer’s OEE (supplier). Augment Vehicle and Driver interaction with Service suggestion based on car and customer profile (OEM) such as car optimisation, entertainment, feature-on-demand, mobility and location-based services to foster an in-car transactional business models with new revenue pools around the car.
10–20% Growth
Unified Transactional Aftersales Ecosystem
A unified Aftersales ecosystem connects dealerships, workshops, sellers, distributors, service and logistic providers on one interactive portal, making managing your business easier and streamlining customer service. Your customers can easily book service appointments from internal or external providers, purchase 3rd party equipment or directly purchase spare parts and services from your distributors along an integrated fulfillment ecosystem without any channel conflict.
Up to 50% Growth
Cost Efficiency With Order Process Automation
The cost-effectiveness of B2B order process automation can be boosted in a variety of ways, depending on the product or service and the complexity of the ordering process. By employing order management (State Machine) for orders, one can determine the optimal automation for shipping orders based on delivery speed, cost, carbon output and more while integrating 3rd party systems.
20%–40% Cost reduction
One Platform To Consolidate All Commerce Activities
Spryker developed a holistic strategy to help replatform the Jungheinrich Parts Shop platform – a new online store system selling spare parts for a comprehensive range of logistics-related items.
Strong Performer
“Spryker is a best fit for manufacturing businesses with complex business models”
Visionary
Spryker is one of the few vendors that offers a modern, modular architecture yet also serves enterprise-level clients with B2B and/or marketplace business models.
Getting Started On Your Aftermarket Journey:
Design Your Roadmap – And Start Testing Prototypes Early
Incorporating new solutions into your business practices doesn’t require a complete overhaul of your systems and processes.
Digital transformation can take place in iterations, focusing on one integration at a time and through an MVP approach. This allows your company to focus specifically on quick wins whilst progressing towards a more agile future set-up.
Think Big, Start Small, Act Fast – Customer Example Grimme
Iterative approach at Grimme starting with basic functionality and adding further capabilities to enable high-value use-cases subsequently. Long project timelines and changing requirements can be avoided by agile implementation powered by design thinking.
Get in touch with an automotive expert at MHP
- Philip Vospeter (Partner - Customer & Service Platforms)
Send email - Jan Flattich (Senior Business Development Manager Commerce)
Send email
Request a demo
- Request a custom demo to see how Spryker and MHP can take your automotive business to the next level.
Find more information
- Find out more about commerce solutions for the automotive industry on our dedicated webpage.
About MHP
As a technology and business partner, MHP has been digitizing the processes and products of its around 300 Mobility and Manufacturing sector customers worldwide for 28 years and providing support for their IT transformations along the entire value chain. For the management and IT consultancy, one thing is certain: digitization is one of the biggest levers on the path to a better tomorrow. This is why the Porsche AG subsidiary provides both operational and strategic consulting in areas such as customer experience and workforce transformation, supply chain and cloud solutions, platforms and ecosystems, big data and AI, as well as Industry 4.0 and intelligent products. Head-quartered in Germany, the consultancy operates internationally with subsidiaries in the USA, the UK, Romania and China. More than 5,000 MHP employees are united by their pursuit of excellence and sustainable success. It is this aspiration that will continue to drive MHP – today and in the future.
MHP Management- und IT-Beratung GmbH
Leading the way as a management and IT consulting expert.
Find out more at www.mhp.com
About Spryker
Spryker is the leading composable commerce platform for enterprises with sophisticated business models to enable growth, innovation, and differentiation. Designed specifically for sophisticated transactional business, Spryker’s easy-to-use, headless, API-first model offers a best-of-breed approach that provides businesses the flexibility to adapt, scale, and quickly go to market while facilitating faster time-to-value throughout their digital transformation journey. As a global platform leader for B2B and B2C Enterprise Marketplaces, Thing Commerce, and Unified Commerce, Spryker has empowered 150+ global enterprise customers worldwide and is trusted by brands such as ALDI, Siemens, Hilti, and Ricoh. Spryker was recognized by Gartner® as a Visionary in the 2023 Magic Quadrant™ for Digital Commerce and was also ranked as a Strong Performer in The Forrester Wave™: B2B Commerce Solutions, Q2 2022. Spryker is a privately held technology company headquartered in Berlin and New York. Find out more at spryker.com