Ecommerce Efficiency at an Industrial Scale

Revolutionize the customer journey from inquiry to delivery and beyond with Spryker's comprehensive suite of solutions for industrial goods

Reduce your Customer Service Cost by 75% with End-2-End Digital Self-Services from Inquiry to Delivery and Beyond

Revolutionize your sales operations by bridging the gap between manual processes and digital efficiency with Spryker. Seamlessly transition from traditional methods to dynamic self-service solutions, unlocking new levels of productivity and customer satisfaction. Don’t settle for outdated practices, embrace the future of commerce with Spryker. According to a Forrester research Digital self-service reduces customer service costs by up to 75%.

Connect with A Manufacturing Expert

Regardless of your business’s scale or intricacy, harness Spryker’s advanced flexibility, scalability, and performance to automate and streamline operations.

Say no to Manual Processes and Poor Customer Experience

Say no to Manual Processes and Poor Customer Experience

Empower your Customers to Efficiently Find or Create the Perfect Products and Solutions.

Empower your Customers to Efficiently Find or Create the Perfect Products and Solutions.

Eliminate Costly and Tedious After-Sales Processes

Eliminate Costly and Tedious After-Sales Processes

Say no to Manual Processes and Poor Customer Experience

Many industrial goods companies rely on manual processes, resulting in subpar customer experiences. Spryker’s fully digitized end-to-end customer journey eliminates manual bottlenecks and offers a wide range of self-service functionalities. From volume discounts and dynamic pricing to automated replenishment and self-configuration, our platform empowers your customers to engage with your businesses seamlessly, enhancing their overall experience.

Empower your Customers to Efficiently Find or Create the Perfect Products and Solutions.

Selling complex industrial goods requires personalized consultation and configuration, which can be challenging to achieve through traditional channels. Spryker’s E-Consultation functionalities revolutionize the sales process by empowering your customers to efficiently find or create the perfect products and solutions. We simplify complexity with intuitive product finders, digital configurators, and full CPQ functionalities so that your customers can effectively meet their unique needs with ease.

Eliminate Costly and Tedious After-Sales Processes

After-sales business operations often suffer from high costs and slow turnaround times due to manual intervention. Spryker streamlines after-sales processes by providing a comprehensive product offering for digital commerce. By automating after-sales activities and moving them online, we enable your business to enhance efficiency, reduce costs, and deliver superior post-purchase support to your customers.

Deliver Outstanding Customer Journey, Streamline Efficiency

with our End-2-End digital (self-) service

In today’s dynamic digital era, industrial goods companies wrestle with challenges that impede seamless customer experiences and hinder profitability. Manual processes breed inefficiencies, failing to meet the soaring expectations of tech-savvy customers.  Spryker’s suite of solutions redefines the customer journey, empowering you to overcome obstacles and unlock unparalleled value from inquiry to delivery and beyond.

Spryker’s Use CasesProduct Finder
Digital Configurator
Spryker’s Use CasesDynamic Pricing
Custom Buying Processes
Request for Quote
Agent Assist
Fulfilment & Implementation
Spryker’s Use CasesServices Marketplace
Unified Commerce
Ongoing Usage & Service
Spryker’s Use CasesServices Marketplace
Predictive Maintenance
Indirect Sales Solution
Marketplace Extension
Renewal, Expansion & Recycling
Spryker’s Use CasesB2B Incentive Program
Circularity Marketplace
3rd Party Marketplace Extension
Indirect Sales Solution
Marketplace Extension

Highlighted Spryker Use-Cases for the Customer Journey


Digital Configurator

Revolutionize customer experiences, boost sales, and streamline operations.

Complex industrial goods? No problem. Our Digital Configurator empowers your customers to tailor products to their exact needs, navigating intricate specifications and compatibility requirements effortlessly. Say goodbye to errors and compatibility issues. Our Digital Configurator guides your customers through the configuration process, ensuring accurate orders and minimizing returns. 24/7 access, anywhere, anytime. With our Digital Configurator, your business reaches beyond borders, offering round-the-clock sales opportunities.


Real Time Quoting

Instant pricing, seamless customization, and streamlined sales.

Empower your customers to witness prices update instantly as they customize products with our Digital Configurator. No waiting, just real-time quotes. Assist them in experimenting freely with configurations and options, all while keeping an eye on the price. Our Real-Time Quoting enables your customers to tailor products to their exact needs without breaking the bank. Enable them to skip the manual quotes and long waits. Our Real-Time Quoting automates pricing calculations, saving time for both your customers and your sales team to focus on what matters most.

Fulfilment & Implementation

Services Marketplace

Become a one-stop shop for your customer’s needs

Our Services Marketplace eliminates the hassle of searching for service providers independently, providing all required services conveniently in one place. Provide access to certified service partners for a comprehensive solution. Beyond the product, offer installation, maintenance, and support services, elevating the overall customer experience.

Ensure quality services by vetting and certifying partners. With trained professionals, instill confidence in customers regarding the reliability and effectiveness of the services offered. Unlock additional revenue streams with our Services Marketplace. Earn through service commissions or partnerships, diversifying income beyond product sales.

Ongoing Usage & Services

B2B Incentive Program

Keep Your B2B Clients Engaged and Loyal

In a competitive market, customer retention is vital. Our loyalty program ensures clients stick with you, offering perks that reinforce their loyalty and investment. Drive repeat business, enhance retention, and increase customer lifetime value. Gain valuable insights, facilitate cross-selling, and differentiate in the market.

Customers can earn points by purchasing original parts, booking services, or consuming content. They can also earn green points for using circular parts. Reward sustainability efforts with incentives like eco-friendly products or recycling programs aligning with your goals.


Renewal, Expansion & Recycling

Predictive Maintenance

Keep Your Operations Running Smoothly

Predictive maintenance systems automatically detect wear or malfunctions, ensuring minimal downtime. Integrate with our digital commerce platforms for seamless procurement of replacement parts or maintenance services. Access real-time inventory data to accurately predict part/consumable needs, optimize inventory levels and save costs. Reduce the risk of stockouts and excess inventory, ensuring efficient operations.

Decoding the Technology

Understanding the Backbone of Our Industrial Goods Ecommerce Solutions

B2B Commerce Boilerplate

  • B2B Storefront Boilertemplate to launch quickly.

Native B2B capabilities such as:

  • Company Account & Workflow Approval for Company Self-Management.
  • Customer Pricing & Discounts, RFQ, Quick Order, Multi-Shopping lists, etc to allow customers to self-serve the e2e purchase journey.

BOB Search and Configuration Tools

  • OOTB, best of breed (BOB) search engines for advanced search results, ranking, boosting , etc.
  • Connect any BOB 3rd party CPQ/3D configurator tool with Spryker OS for a visual customer purchasing experience.

State Machine Orchestration

  • State Machine to fully orchestrate & automate your e2e order workflow
  • Order Status and Individual Order Item statuses (partial fulfillment, backordering and partial returns) for full supply chain visibility
  • Give customers the power to action orders such as release stock JIT

Discover how Top-Tier Brands have Elevated Customer Experiences with Spryker

Driving 45% Growth- Illuminating SLV’s Customer Journey with Spryker

In just four months, SLV underwent a remarkable transformation as they transitioned from Magento to Spryker, revolutionizing the customer experience. The MVP launch impressed customers and drove a remarkable 45% revenue growth, with website visits doubling and pages per visit increasing tenfold.  Spryker’s modularity has reduced maintenance requirements, freeing up resources for further development. With over 7,000 products and 500 attributes, SLV’s complex product logic was streamlined through Spryker’s configurators, empowering customers to design lighting solutions independently. Explore the full case study to uncover SLV’s transformational journey with Spryker’s Guided Selling and Visual Commerce solutions.

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revenue growth
over previous year
visitors on website
pages per visit

Revolutionizing Healthcare: 35% Growth Through Customer Journey Innovation

Siemens Healthineers innovated with Spryker, transforming the patient experience and driving a remarkable 35% revenue increase in Brazil within 3 months. Simplifying processes and replacing outdated systems, Spryker empowered Siemens to create a seamless 360° commerce experience tailored to patient needs. With modular design and seamless integration, Spryker extends beyond commerce, accompanying patients throughout their journey and accelerating the recovery process.

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14.5 Bn
revenue FY2020
<3 months
time to market
of revenue
through innovation

Transforming B2B Experience: Unveiling a Customer-Centric Platform in Under Six Months

Stauff not only met but exceeded customer expectations by offering a seamless, customer-centric shopping experience inspired by B2C buyer journeys. They built a scalable e-commerce platform that sets the standard in the market, delivering a cutting-edge experience to B2B customers. Spryker’s solutions, including advanced search capabilities and simple bulk ordering, played a pivotal role in this success story. Dive deeper into their journey and learn how Stauff redefined the B2B purchasing experience. 

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256 M
annual revenue

Recognised by Analysts

Spryker Ranks Highly in all 5 Digital Commerce Use Cases

Marketplace, B2B, B2C, B2B2C – ALL In ONE Entreprise Platform

Strong Performer

“Spryker is a best fit for manufacturing businesses with complex business models”

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At Spryker, we’ve earned our place as the visionary in the Gartner Magic Quadrant, highlighting our dedication to innovation and industry expertise. Our focus is on being the go-to experts in our field, providing tailored solutions and unparalleled support to empower your business success.

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in Enterprise B2B Digital Commerce Applications

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Featured in the Media: Spryker Highlights

Would you tolerate escalating costs, inefficient processes, low quality production? Neither do we

Industrial Ecommerce Connect with a Manufacturing Expert

About Spryker

Spryker is the leading composable commerce platform for enterprises with sophisticated business models to enable growth, innovation, and differentiation. Designed specifically for sophisticated transactional business, Spryker’s easy-to-use, headless, API-first model offers a best-of-breed approach that provides businesses the flexibility to adapt, scale, and quickly go to market while facilitating faster time-to-value throughout their digital transformation journey. As a global platform leader for B2B and B2C Enterprise Marketplaces, Thing Commerce, and Unified Commerce, Spryker has empowered 150+ global enterprise customers worldwide and is trusted by brands such as ALDI, Siemens, Hilti, and Ricoh. Spryker was recognized by Gartner® as a Visionary in the 2023 Magic Quadrant™ for Digital Commerce and was also ranked as a Strong Performer in The Forrester Wave™: B2B Commerce Solutions, Q2 2022. Spryker is a privately held technology company headquartered in Berlin and New York. Find out more at

Spryker Website