Challenges Of The B2B Order Process
- Increased risk due to human error.
- Lack of transparency resulting in inconsistent data and inaccurate analysis or reports.
- Poor customer experience due to slow response and waiting times as well as a higher likelihood of order errors.
- Reduced competitiveness due to a lack of easy digital solutions.
- Complicated payment processes accompanied by countless paperwork.
- Numerous decision makers causing bottlenecks in the buying process.
- Complex products that require proof devices to encourage the prospects to buy.
Less Manual Interaction & Reduced Costs
- Reduction in processing costs due to little to no “manual” interaction
- Reduction of Human Error
- Collection of valuable data and insights
- Streamlined order processing
- Easy conversion of self-service requests into digital orders
- Higher conversion rates through recurring orders
- Real-time customer support
- A seamless omnichannel experience
- Increased Customer Satisfaction and Customer Lifetime Value
Sonepar
Simple and fast online product configuration of electrical products and solutions.
Sonepar's product catalog helps customers search, find and individually configure low-voltage products. Leveraging Spryker’s Configurator feature, "e-Configure" combines engineering and product expertise for user guidance, enabling intuitive navigation through the product portfolio. The feature offers recommendations during the selection process to make the process as efficient as possible, including search filtering options based on multiple criteria. Finally, with the Quotation and Offer Management feature, customers can easily customize existing lists or create new quote requests directly to their personal Sonepar sales contact.
SLV
Customizable lighting solutions that combine design and technology to provide versatility with minimum effort.
SLV customers go through an online product configuration process where they can select the product, basis, and accessories. The entire selection and configuration process is online and initiated solely by the customer. SLV’s system guides the user at every step including providing suggestions for compatible accessories and additional buying advice along the way. When the process is complete, it creates an order summary, which is forwarded to a sales representative who uses the data to generate an instant quote. SLV is supported by Spryker Cloud Commerce OS, and features such as Configurator and Quotation and Offer Management
Sourceability
A scalable digital marketplace connecting Sourceability’s electric components, services, and data to the world.
Sourcengine applied the right mix of deep industry knowledge with a technology-driven customer-centric approach to create a marketplace targeting an entire sector. Enabling customers and merchants to digitally buy-and-sell worldwide, without a middleman, is opening new doors for electronic component trade and industry-wide product transparency. Backed by Spryker Cloud Commerce OS, Sourcengine is a leading B2B marketplace for the electronic components supply chain. Each component created in the industry has been indexed to be searchable and purchasable for professional buyers on the marketplace. Unlike the more standardized experience customers might expect from B2C-oriented commerce, Sourcengine heavily invested in tools and functionalities to serve the specific needs of B2B buyers. Quotengine for example is a cutting-edge BOM management and enterprise quoting solution, providing immediate access to prices and availability from more than 3,500 vendors. From a single simple interface, buyers can instantly purchase parts or submit RFQs to have them procured by Sourceability’s international sourcing team.
