Empower B2B Sales with a Seamless Self-Service Portal

Boost Efficiency, Revenue, and Customer Satisfaction with Personalized Self-Service

Market volatility, rising costs, and shifting customer expectations are forcing B2B businesses to rethink how they sell online and serve their customers long-term. Yet, outdated or siloed digital processes continue to slow sales and erode profitability. With 75% of B2B buyers preferring self-service and a 1.8x higher likelihood of closing high-quality deals with a hybrid sales approach, delivering a comprehensive end-to-end digital buying journey has never been more critical.

That’s why the self-service digital commerce experience is no longer optional—it’s the key to staying competitive. With Spryker’s Self-Service Portal, businesses transform fragmented B2B aftersales interactions into seamless, unified experiences, helping them scale efficiently, reduce costs, and drive revenue in the digital-first B2B landscape.

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The Future of B2B Sales is Self-Service – Are You Ready? Schedule Your Free Consultation Now!

Why This Matters – The Industry Challenge

B2B businesses face increasing pressure to deliver seamless, efficient, and personalized customer experiences—yet many still struggle with outdated processes that create frustration, inefficiencies, and lost revenue.

Fragmented Customer Interactions

Fragmented Customer Interactions

Lack of Visibility into Business Relationships

Lack of Visibility into Business Relationships

Inefficient Aftersales Processes

Inefficient Aftersales Processes

Limited Autonomy for Customers

Limited Autonomy for Customers

Fragmented Customer Interactions

Inconsistent experiences and lack of transparency across multiple channels lead to confusion and dissatisfaction

Lack of Visibility into Business Relationships

Siloed systems make tracking customer history, preferences, and buying behaviors difficult

Inefficient Aftersales Processes

Delays in response times and manual workflows slow down support, increasing churn

Limited Autonomy for Customers

Buyers struggle to access information, manage transactions, or reorder parts on their schedule.

Spryker’s Self-Service Portal

Empower your buyers with all the aftersales information and tools they need, all in one place, while keeping the sales team closely engaged.

Drive Customer Loyalty

Drive Customer Loyalty

Reduce Cost to Service

Reduce Cost to Service

Increase Share of Wallet

Increase Share of Wallet

Maximize Efficiencies

Maximize Efficiencies

Drive Customer Loyalty

Build trust and strengthen engagement with 24/7 access to personalized information and documents.

Reduce Cost to Service

Streamline the aftersales process and reduce cost to serve with a unified, user-friendly platform to coordinate activities

Increase Share of Wallet

Leverage holistic customer data to personalize catalogs and create cross-and upsell opportunities.

Maximize Efficiencies

Enable faster, more efficient buying and support experiences – centrally manage assets, claims and more

Future-Proof Your Business With Spryker’s Industry-Leading, Flexible E-Commerce Platform, Recognized by Top Analysts for Innovation and Performance

Transforms Fragmented B2B Aftersales Interactions into Seamless, Unified Experiences, Optimizing Customer Service, Enhancing Asset Utilization, and Driving Business Growth.

Account Dashboard

Account Dashboard

Asset Management

Asset Management

Document Management

Document Management

Service Appointments

Service Appointments

Account Dashboard

Enable customers to develop profiles and set their communication preferences, enabling tailored experiences

Asset Management

Import a digital version of customers’ existing assets, then tailor catalogs and service offerings to each specific asset

Document Management

Serve up self-guided resources (e.g. FAQs and product demos) to your buyers, directly to their personalized dashboard

Service Appointments

Allow customers to book aftersales service appointments directly from the portal, or an Agent on their behalf

Order Management

Order Management

Claims Management

Claims Management

Account-Specific Catalog

Account-Specific Catalog

Order Management

Customers have self-service access to order history, tracking, and reordering frequently purchased products

Claims Management

Customers can create and submit claims, request a refund and more, reducing cost to serve while accelerating time to resolution

Account-Specific Catalog

Meet the unique pricing requirements of your B2B customers, while maximizing revenue and profitability

Success Stories: How Leading B2B Companies Win with Self-Service

To simplify a complex B2B buying journey, STAUFF built a self-service portal that streamlines procurement, order management, and quoting. With a flexible e-commerce setup and increased digital sales channels, they provide customers with autonomy while maintaining human support where needed.
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To support complex projects with multiple components, Sonepar Suisse built a self-service portal that enhances product discovery and purchasing. By enabling customer-centric navigation and seamless product bundling, they streamlined the buying process, improved conversions, and unlocked new revenue opportunities.
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To help lower costs and improve the customer experience, FIBRO launched a self-service portal that empowers buyers with convenient functionalities for streamlining the online buying journey. This has enabled them to maximize online shop revenue by delivering high performance, customized options, and a consolidated view of the commercial relationship.

Spryker Recognized as a Leader in the 2024 Gartner® Magic Quadrant for Digital Commerce

In our fifth consecutive year in the Gartner® Magic Quadrant™ for Digital Commerce, Spryker has been recognized as a Leader, standing alongside the largest technology providers in the industry. What makes this year’s recognition particularly significant is Spryker’s position furthest on the Completeness of Vision axis. We believe this placement underscores our ability to help businesses in the automotive industry stay ahead of the curve by anticipating change and adapt to evolving customer and market demands.

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Nagarro is a global digital engineering and consulting leader with a full-service offering. We help future-proof your business through a forward-thinking, fluidic, and CARING mindset. We excel at digital engineering and help our clients become human-centric, digital-first organizations, augmenting their ability to be responsive, efficient, intimate, creative, and sustainable. We have a broad and long-standing international customer base, primarily in Europe and North America. Today, we are 18,300 experts across 37 countries, forming a Nation of Nagarrians, ready to help our customers succeed.  For more information, visit www.nagarro.com.

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